Refund Policy
Return and Exchange Policy
Claims for orders placed online must be made within 30 days from the day you received your purchase.
Exchanges
Regular priced items can be exchanged but not returned for a refund. Sale items are FINAL SALE, meaning they are neither exchangeable nor returnable. The following items are considered final sale and cannot be returned:
- Intimates and underwear (including socks)
- Beauty products
- Jewelry
- Accessories
Exchanges must be unworn with the original tag, unused, unwashed, and undamaged. A receipt of the purchase is required. No exceptions. Exchanges are limited to one time per item. A restocking fee may apply according to the item.
Please allow us at least 10 days for exchange shipment and processing. Orders shipped to other countries are considered FINAL SALE. If you would like to exchange the item you purchased for another size or color, we are happy to exchange it if we have it in stock. In order to ensure you get the item you want before it sells out, an exchange requires you to purchase the item again in your preferred size and return the original back to us. We will ship your new order right away. Once your return has been received and processed at our inventory, we will reimburse you for the return according to your indicated choice of a refund.
Returns
Regular priced items can be exchanged but not returned for a refund. The reason we are unable to issue a refund is that we are committed to providing you with quality fashion pieces at the deepest discount possible. To do so, we are mindful of other costs such as return processing. Additionally, because we’re refreshing our inventory daily to offer you a constantly new selection, we’re unable to receive or restock some returned items in our inventory. This means we are unfortunately unable to accept returns for some items.
A restocking fee may apply according to the item. Sale items are FINAL SALE, meaning they are not refundable nor exchangeable for different styles.
If you are not satisfied with the item you received, please fill out the Return and Exchange Form when sending back or contact us by phone.